Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-eq-battery-protection.collision-talk.com (referred to as “Mercedes EQ Battery Protection” or “we”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users visiting our website, utilizing our applications, and interacting with our services.

Scope

This policy encompasses all aspects of our online presence, including but not limited to:

Please note that this policy does not cover third-party websites, apps, or services linked to ours but operated independently. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Our Privacy Policy governs your interactions with us when:

  1. You register an account and use our applications as an authorized user.
  2. You visit our website and browse its content.
  3. You subscribe to receive newsletters, promotional emails, phone calls, or text messages (SMS) from us.

Personal Data Collection

We collect several categories of personal data to provide and improve our services:

  • Account Information: This includes your username, email address, and any other details required for account creation and management.
  • Payment Information: We securely process payment details when you make a purchase or subscribe to our services.
  • Financial Data: Transaction records may be retained for billing, fraud prevention, and financial reporting purposes.
  • Purchase Details: We log information about the products or services you acquire from us.
  • Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar data can help us recognize your device when you interact with our apps.
  • Location Data: With your consent, we may access and store location information to provide personalized services.
  • Feedback and Reviews: We collect comments, suggestions, and reviews you submit to improve our products and services.
  • Social Media Information: If you choose to connect our services to your social media accounts, we may gather data from these platforms.
  • Product Interest Data: We track user interactions with our products for analytics and marketing purposes (with your consent).

We collect this data through various means: direct user input, tracking technologies, server logs, and third-party service providers.

Cookies

Cookies are small text files placed on your device to enhance user experience and provide valuable insights. We use cookies categorized as:

  • Strictly Necessary: Essential for website functionality and performance.
  • Preference: Remembering user preferences and settings.
  • Analytics: Tracking site usage, measuring performance, and understanding user behavior.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We retain personal data for as long as it is necessary or relevant for the purpose collected, or until you request its deletion. When no longer required, we securely delete or anonymize your data. Please note that certain legal, tax, or accounting obligations may require us to keep specific records for a defined period.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Encryption: We use encryption protocols to secure data in transit and at rest.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  • Access Controls: Only authorized personnel have access to sensitive information, and we maintain rigorous access control procedures.

Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect or solicit personal data from minors. If you believe we have collected such information by mistake, please contact us immediately using the details provided below.

Your Rights

Depending on your jurisdiction and local privacy laws, you may have certain rights regarding your personal data:

  • Access and Rectification: You can request access to the personal data we hold about you and ask for corrections if it’s inaccurate or incomplete.
  • Erasure (Right to be Forgotten): In some regions, you have the right to request the deletion of your data.
  • Restriction: Under specific circumstances, you can restrict our processing of your data.
  • Data Portability: You may have the right to receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: You can object to certain or all processing activities based on legitimate interests.
  • Non-Discrimination: You have the right not to be subjected to automated individual decision-making that significantly affects you.

To exercise any of these rights, please contact our Privacy Team using the details provided in this policy. We will respond within a reasonable timeframe.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effectively immediately upon posting on our website. We encourage you to review this page periodically to stay informed about our data protection practices.

Contact Information

For questions, requests for information, or complaints regarding privacy:

  • Email: [email protected]
  • Address: Mercedes EQ Battery Protection, Privacy Team, [Street Address], [City, State, ZIP Code]

We value your trust in our commitment to data protection and security.